Nortel Meridian PBX

The Meridian Systems portfolio provides private branch exchange (PBX) solutions for enterprises requiring from 60 to 80,000 lines. This portfolio includes the Meridian 1 family and the Meridian SL-100, and is designed to meet voice communications needs whatever the size. Plus, the Meridian Systems portfolio enables advanced applications such as Voice over IP (VoIP), Call Center, Unified Messaging, and Mobility.
Option 11C

Meridian 1 Option 11C is a digital private branch exchange (PBX) for enterprises, delivering advanced applications and carrier-grade, five-nines reliability for traditional voice and Voice over IP (VoIP) communications. Expandable to 800 lines, the Meridian 1 Option 11C supports desktop and system features of larger Meridian 1 systems, including digital and IP telephones, IP Gateways, mobility (802.11) communications, voice messaging, call center, PC-based system management, and multimedia applications. Key Features:

Ideal solution for small to medium-sized enterprises, from 60 to 800 users.

Uses the same X11 software used in larger Meridian 1 systems.

Can be configured for either single-site or multi-site businesses.

Supports VoIP with Meridian 1 ITG Gateways and IP desktop telephones.

Offers IP Expansion Option, which supports distribution over IP.

The Meridian 1 Option 11C is a powerful system in a small package, supporting up to 800 lines.

Option 11C supports the same first class desktop and system features as our larger Meridian 1 systems, including digital telephones, in-building wireless communications, voice messaging, call center, PC-based system management, and multimedia applications. Option 11C can be configured for a single site or provide excellent multi-location ISDN Private Networking. The Option 11C's modular design allows you to easily and cost effectively add capacity and new capabilities on an as needed basis. Motorola 68040 Commercial Processor

The Option 11C packs the same power as the larger Meridian 1 systems with the Motorola 68040 commercial processor. With the increased horsepower, the Option 11C is well suited for small call center and telemarketing environments. The increase in real-time processing power is seven times over the previous generation Option 11 system. This increase in processing capability enables Option 11C to support real-time intensive applications, heavy call traffic associated with call centers, sophisticated applications such as Computer Telephony Integration (CTI), Customer Controlled Routing (CCR), and Integrated Voice Response (IVR) . This dramatic increase in processing power ensures that the Option 11C can support your business needs today as well as future applications. Ethernet Connection

The new, Option 11C Ethernet connection provides an interface to Meridian Administration Tools Release 5 and can be used to deliver Simple Network Management Protocol (SNMP) alarm traps to open management work stations such as Cabletron Spectrum and HP OpenView. SNMP compatibility allows more efficient Meridian 1 alarm management to provide a unified view of network operations. Remote Connection

The Option 11C is particularly well suited to be used in a network as a powerful, survivable remote, distributing network intelligence across sites. Option 11C expansion cabinets can be further distributed in your local area with fiber optic links extending peripheral equipment up to 2 miles (3 kilometers) away. The remote connectivity of the expansion cabinets is particularly attractive in campus-like or high-rise business environments. Keycode Software Activation

With Option 11C, Nortel introduces a new software delivery system which enables software Feature Packages and Terminal Number (TN) levels to be activated via keycodes. This capability allows for much quicker and easier order fulfillment for software Feature Packages. Digital Phones

Meridian 1 Option 11C is easy for people to use. Meridian Digital Telephones bring all the powerful features and services of the Meridian 1 Option 11C to each desktop in your company, helping employees communicate better and improving productivity company-wide. You can choose from a wide selection of telephones to match the specific needs of each employee. Choose from a digital telephone portfolio which includes a single-line telephone, specialized sets for telemarketing, a variety of business telephone configurations that provide capacities from 6 to 60 keys for lines and features, modular displays for enhanced call coverage, and programmable data adapters to take advantage of sharing on-site and remote computers, modems and public databases. Companion Wireless

Need to be mobile throughout the workplace to get your job done? Companion Systems will enable you to stay in touch while on the move. Companion Systems provide wireless mobility within a facility with the use of compact, lightweight Portable Telephones. There are no wires to tie you down, no static or dead zones. You are free to move throughout your workplace, walking, talking and working wherever you are in the facility. Companion Systems are fully integrated with your Option 11C, providing you with all the features and functionality of your desk telephone on pocket size Portable Telephones. Voice Messaging

Meridian 1 Option 11C voice messaging gives you the tools to provide personal and professional attention to everyone who contacts your company - whether by phone or by fax. Meridian Mail Card Option provides voice mail messaging as
well as a wide variety of other features for efficient message management. Meridian Mail networking can provide cost-effective and efficient voice messaging to any location in your network, delivering the same features to everyone in your company for simpler communications. Call Center

Meridian call center products improve operating efficiency with functionality that also provides the best in customer service. Highlights include:Efficient distribution of incoming calls through Meridian Automatic Call Distribution (ACD). More effective management through Meridian MAX IPE. Take an in-depth look at your call center, including queues, agent group and individual agent statistics with a comprehensive set of management tools. CCR Link Module provides specialized call routing through Meridian Customer Controlled Routing (CCR).

ISDN Private Networking Meridian 1 Option 11C is ready to help you take full advantage of Integrated Services Digital Networking (ISDN), a set of standards capable of transmitting fully digital communications (voice, data, fax and image) over the same facilities . Today, ISDN capabilities can display a caller's name and the incoming phone number over a private network. Option 11C with its increased processing power presents a very strong networking capacity that can fully take advantage of networking capabilities.

Investment Protection Option 11C is designed to accommodate future technological innovations and advances currently being pursued by our research and development teams. Nortel takes pride in its record of protecting customers' investments in communications over the long term. All the performance, value, simplicity and unparalleled quality you'd expect from Nortel, the leading manufacturer of digital communication systems, is available with Meridian 1 Option 11C, Meridian 1 System Software

For more than 25 years, Nortel has invested over ½ billion dollars in developing a global set of software features and services to meet a wide variety of customer needs. This commitment to software development has resulted in more than 400 software features ranging from basic desktop and attendant features to advanced IP Telephony, Networking and System Management functionality The Option 11C system addresses the customization versus simplification issue by providing four simple packages which are built on top of one another. Each of the four packages are designed with the needs of specific customers in mind. The four packages are outlined below: General Business Software Package: Comes standard with every Meridian 1 Option 11C system. This package includes a wide range of system, attendant, and station features for desktop control, plus support for voice messaging, basic call centers, system administration, and a comprehensive hospitality set. This feature set is designed for the small customer who is looking to provide basic telephony features to a single site.

Enhanced Business Software Package: This powerful package starts with the features in the General Business package, then extends to include basic ISDN services (Basic Rate and Primary Rate), calling line identification enhancements, Meridian Companion, and call center management tools such as reports, status displays, and dynamic system reconfiguration. The Enhanced Business package is the perfect solution for single-site businesses that require more advanced features in their communications system.

Enterprise Business Package: Takes the Meridian 1 Option 11C software to the next level of sophistication. It includes all features in the General and Enhanced Business packages plus network efficiency enhancements and advanced system applications. The Enterprise Business package is ideal for multi-site businesses where the network is the communications focus.

In particular, the enterprise business packages include the ability to network with ISDN. With ISDN, you can integrate geographically dispersed locations so that all sites act as if they were a single location. In addition, services such as Meridian Mail can be centralized to reduce costs without reducing the quality or level of service provided. For example, full access to a central Meridian Mail voice messaging system means remote sites no longer have to support separate Meridian Mail systems, thereby reducing cost while providing the same level of service as if each location had its own Meridian Mail system.

Communication Server 1000 Release 4.0 software

Communication Server 1000 (formerly Succession 1000) Release 4.0 is enterprise call server software that supports centralized or distributed collaborative enterprise environments with distributed call server and gateway redundancy, IP telephony scalability up to 15,000 IP clients per call server, SIP-based interworking with Nortel's MCS 5100 portfolio and support for an extended range of communication clients. Release 4.0 is common across Communication Server 1000 and Meridian 1 systems, providing a seamless migration path for Meridian 1 upgrades.

Key Features:

Release 4.0 introduces Communication Server 1000E, a new highly scalable, fully redundant configuration of the Communication Server 1000 portfolio that offers increased call processing power with a Pentium-based CPP processor, capable of supporting up to 15,000 IP clients per call server.

Call server geographic redundancy and mirroring allows redundant call servers to be physically distributed up to 8 miles across a campus environment to ensure fault tolerance and disaster recovery.

SIP IP interoperability enhances integration between system platforms and applications including Nortel's Multimedia Communications Portfolio as well as 3rd party gateways, terminals, and services or improved access to productivity enhancing capabilities.

Extended Media Gateway supports Survivable Remote Gateway, Branch Office, 3rd Party with SIP and H.323.

Extensive client portfolio meets diverse end-user requirements including next generation IP phones, software phones, Mobile clients, 802.11 WLAN VoIP phones, Key Expansion Module as well as digital and analog phones.

Nortel option 11

Nortel option 11c