VoIP Call Recording Solutions

TRC, in conjunction with our partner Telrex, provides VoIP, computer and internet recording and monitoring software solutions. VoIP call recording Solutions are affordable by any company.

Companies that have deployed IP telephony functionality to their data infrastructure can now take advantage of an advanced, packet-based call recording and monitoring software solution.

The call recording solution uses packet-sniffing technology to record calls. The CallRex solution records their IP telephone IP packets. This is not just for call centers, this can apply to any IP phone.

TRC has recording solutions that can be customized to suit your unique call recording needs, from small or large businesses to your global enterprise. Our innovative solutions are cost efficient which makes call recording affordable to any company.

Overview -

Records/monitors telephone calls by sniffing packets traversing across the data network. Packet sniffing is achieved by enabling port mirroring on the data switch. Port mirroring is supported by most data switches and when enabled will send a copy of every packet destined for one port to another port. A more detailed explanation is presented below.

Nortel BCM is plugged into port 24 (the Observe port) on the data switch. Port mirroring is enabled on this port.

The CallRex Server is plugged into port 1 on the switch. Every packet going to port 24 is mirrored to port 1, thus enabling CallRex to sniff every packet going to and from the Nortel BCM.

 

VoIP Recording solution